General Terms & Conditions

Terms and Conditions for Juno

These are the general terms and conditions (hereinafter: “General Terms and Conditions”) of Juno with registered office at Brouwerslaan 3, 2110 Wijnegem and registered in the CBE under number BE 0769 832 779 . (hereinafter: “Juno”).

Article 1 – Scope

These general Terms and Conditions apply to every offer and agreement concluded with regard to products offered by us.

These General Terms and Conditions apply to the exclusion of the Customer's general terms and conditions.

Juno has the right to change its terms and conditions at any time. This will be done by posting the amended new terms and conditions on the website. For this reason, the provider and buyer should regularly consult the general terms and conditions.

Juno is authorized to (partly) transfer the rights and obligations arising from the agreement to a third party without the prior consent of the provider and the customer.

Article 2 – Price and payment 

The price for our goods is that stated on the website and is always exclusive of shipping costs .

Payment of the price and charges can only be done as long as d irect payment of the order through the online payment platform .

Article 3 – Purchase of clothing

The place of delivery is the address that the customer has made known to Juno via the webshop. As long as Juno has not received a change of address, the customer is deemed to reside at the last address known to Juno.

Despite the high quality of the photographed images of the clothing, the customer must take into account the fact that the colors may differ from the actual colors. The sizes of the clothing offered are stated as stated on the label in the clothing. In case of doubt, the customer can contact Juno via info@junoconcept.be .

The clothing offered by Juno is in good condition and is depicted and/or described as clearly and truthfully as possible. It is inherent in second-hand clothing that it shows signs of use.

Visible defects, which can be discovered without a thorough check, incorrect deliveries and differences in quantities must be reported immediately in writing to Juno , with a detailed statement of the reasons, and in any case no later than forty-eight (48) hours after receipt of the order. articles.

The customer is personally responsible for checking that the delivered items are free from defects and for checking that they are suitable for the desired destination.

If the customer does not report any defects within the aforementioned period, he is deemed to have waived any claim regarding a defect in the delivered item.

Juno reserves the right to reject a request for return due to defects if there are valid reasons . For example, return due to defects will only be accepted if it concerns a complete product ( e.g. two pieces of clothing that form one whole ), the product has not yet been washed or used (other than reasonable use for fitting the clothing), and the products are in good condition. the original packaging must be returned. Underwear and swimming gear are not exchanged or returned for hygienic reasons.

It is your responsibility to ensure that the products have remained safe and protected while in your possession. Please handle the products with care and return them in the condition in which they were delivered to you. Pack the products carefully.

Replacement or refund can only take place after all products to be returned have been received by us.

If the customer should be regarded as a consumer and concludes a distance agreement with Juno , the customer has a right of withdrawal within the legal conditions.

You have the right to withdraw from the agreement within 14 days. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. If your order contains several goods and these are delivered separately, the withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good.

To exercise the right of withdrawal, you must inform Juno of your decision to withdraw from the contract by means of an unambiguous statement. You must send an e-mail to info@junoconcept.be , clearly stating your name and address, sales number and/or invoice number, article code of the article you wish to return and date of order. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the agreement, you will receive all the payments you've made up to that point, including delivery charges (excluding any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) back on the moment we have received the revoked goods back . We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged for such reimbursement.

If you have received goods in connection with the agreement, you must return or hand them over to us without delay, but in any event no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. . You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account. You are liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Article 4 – Delivery

The place of delivery is the address that the customer has made known to Juno via the webshop. As long as Juno has not received a change of address, the customer is deemed to reside at the last address known to Juno .

Juno will offer the accepted orders for shipment within 7 working days after ordering via the web shop . A shipping confirmation is sent by Juno to the customer when the clothing is sent.

The customer is obliged to take delivery of the clothing delivered by Juno the moment they are made available to it. If the customer refuses to take delivery or is negligent in providing information or instructions that are necessary for the delivery, Juno is entitled to store the clothing at the expense and risk of the customer.

The order will be shipped via a logistics service provider to be designated by Juno , against payment of shipping and handling costs. If the customer places an order of more than €75, no shipping and handling costs will be charged.

Article 5 – Retention of title

All clothing delivered by Juno in the context of the agreement remains the property of the supplier until the customer has properly and fully fulfilled all obligations under the agreement concluded with Juno , including in any case the timely and full payment of the amount owed.

Article 6 – Intellectual property rights

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other entitled parties.

Intellectual property rights are understood to mean patent, copyright, trademark, drawing and model rights and/or other (intellectual property ) rights, including patentable or non-patentable technical and/or commercial know- how , methods and concepts.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, the customer does not copy or reproduce our drawings, photos, names, texts, logos, color combination, etc ... without our prior and express written permission.

Article 7 – Confidentiality and Privacy

We are responsible for the processing of your personal data and process it in accordance with the General Data Protection Regulation;

For more information about the processing of personal data, we refer to our Privacy & Cookie Policy.

Article 8 – Liability

We are not liable except in case of intent or gross negligence. In addition, we are not liable for any direct or indirect damage (such as eg consequential damage, lost profits, lost savings or damage due to business interruption) for which we have not expressly determined our liability in these terms and conditions. Our liability shall in all cases be limited to the amount of the price stipulated for that order (excl. VAT).

We make every effort to provide access to the website 24 hours a day, 7 days a week. In view of the technical characteristics of the Internet and of the IT resources and in view of the need to carry out periodic maintenance, updates or upgrades however, we cannot guarantee uninterrupted access and service. In the event of normally acceptable interruption or disruption of access or service, we will make every effort to remedy this within the shortest possible time. Such normally acceptable interruptions or disruptions are inherent to the service provided via the Internet and cannot be regarded as shortcomings.

We are not liable for any damage or costs resulting from the use of electronic means of payment and electronic means for communication with the website, including - but not limited to - damage resulting from non-delivery or delay in the delivery of electronic messages, interception or manipulation of electronic messages by third parties or by software or equipment used for electronic communication and transmission of computer viruses.

Article 9 - Force majeure

In case of force majeure, we are not obliged to fulfill its obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively dissolve the agreement.

Force majeure is any circumstance beyond our will and control that prevents the fulfillment of its obligations in whole or in part. Below we understand include but not limited to: strikes, unexpected traffic congestion, road accidents in the European, fire, breakdowns, power failures, failures in (telecommunications) networks or connections or communication and / or at any time not available the website, non-delivery or late delivery from suppliers or other third parties engaged,…

Article 10 – Nullity and completeness

These Terms and Conditions constitute the entire agreement between the customer and us with respect to the subject matter contained therein.

If at any time one or more provisions of these Terms and Conditions should be illegal, void or for any other reason unenforceable in whole or in part, then such clause shall be deemed severable from these Terms and Conditions and shall not affect the validity and affect the enforceability of the other provisions.

Article 11 - Jurisdiction and applicable law

Belgian law applies to all disputes related to or arising from our offers and/or agreements. In the event of disputes or disputes, only the courts of the judicial district of our registered office are competent.